You’ve launched your site and set up a custom email like info@yourbusiness.co.uk using Google Workspace — but emails aren’t arriving.
This is one of the most common setup issues, and the fix is usually simple:
✅ Your MX records need to be updated correctly.
Table of Contents
Step 1: What Are MX Records?
MX (Mail Exchange) records tell the internet where to deliver your emails.
If they’re missing or incorrect, your email won’t reach Google’s servers — and you’ll get nothing in your inbox.
🛠️ Example:
You’ve bought yourbusiness.co.uk and want it to work with Google Workspace.
You need to add Google’s MX records to your domain DNS settings.
👉 These steps apply whether you use GoDaddy, Bluehost, Namecheap, or others. The screens might look slightly different, but the process is the same.
Step 2: Copy Google’s Official MX Records
Here are the Google Workspace MX records to add:
| Priority | Server |
|---|---|
| 1 | ASPMX.L.GOOGLE.COM |
| 5 | ALT1.ASPMX.L.GOOGLE.COM |
| 5 | ALT2.ASPMX.L.GOOGLE.COM |
| 10 | ALT3.ASPMX.L.GOOGLE.COM |
| 10 | ALT4.ASPMX.L.GOOGLE.COM |
Step 3: Log Into Your Domain Provider
Go to the place where you bought your domain (like Bluehost, GoDaddy, or Namecheap).
Look for:
- DNS Settings
- Domain Management
- Advanced DNS
Each provider has a different layout — here’s what it might look like:
Step 4: Add Google’s MX Records
- Delete any old MX records (like mail.yourdomain.com).
- Add Google’s 5 MX records exactly as shown.
- Make sure to match the priority numbers.
Step 5: Save and Wait
Click Save or Apply Changes.
Your email might start working within minutes, but allow up to 48 hours for full propagation.
Common Questions
Q: How do I check if my MX records are correct?
A: Use MXToolbox. Enter your domain, run an MX Lookup, and verify that the Google MX servers appear.
Q: Do I also need SPF, DKIM, or DMARC?
A: Yes. For better email security and deliverability, Google recommends adding these as well.
Q: I’m using Zoho or Microsoft 365. Is this still useful?
Yes, but use their specific MX records instead of Google’s.
Need Assistance?
MX records can be confusing — but setting them up right is critical for email to work.
If you’d rather not dig into DNS, Web Guidance can set everything up for you:
- Email delivery
- Domain connection
- Website launch
👉 Contact us today for full setup support — no tech stress needed.
Affiliate Disclosure
This post contains affiliate links. If you click and purchase, we may earn a small commission — at no extra cost to you. We only recommend services we’ve personally used and trust, like Bluehost and Namecheap.
