Terms & Conditions
Last updated: May 2025
These Terms & Conditions govern your use of this website and services provided by Web Guidance. By accessing or working with Web Guidance, you agree to the following terms.
1. Who We Are
Web Guidance is a UK-based digital service provider offering website design, setup, and support for individuals and small businesses.
Website: www.webguidance.co.uk
Email: info@webguidance.co.uk
2. Services Offered
We provide three main service packages:
Starter – A one-page website to help you get online
Growth – A 5-page website with tools and support
Business – A fully custom solution with advanced features
We may also offer add-ons, ongoing support, and upgrades tailored to your business.
Prices are displayed on our Services page and may change over time. All services will be agreed upon before work begins.
3. Booking and Communication
You can get started by:
Completing our contact form
Booking a free consultation
Contacting us via WhatsApp or email
We aim to reply within 1–2 business days.
4. Payments
Payment terms will be confirmed before work begins.
Free packages do not include domain or hosting costs — the client is responsible for purchasing and managing them.
Paid packages may require a deposit or full upfront payment, depending on the scope.
Invoices are issued via Stripe, bank transfer, or agreed method.
No work begins until payment terms are confirmed.
5. Client Responsibilities
To work efficiently, you agree to:
Provide accurate and timely content (text, images, etc.)
Respond to emails/messages as needed during the build
Review and approve work before launch
If delays occur due to lack of response or materials, project timelines may be extended.
6. Timelines
Estimated timelines are:
Starter: 2-3 working days
Growth: 5–7 working days
Business: Custom (agreed individually)
Delays may occur due to content delivery, revisions, or third-party issues (e.g., hosting or domains).
7. Revisions
Starter package includes 1 round of minor edits.
Growth and Business packages include more flexibility.
Major revisions outside the agreed scope may require an additional fee.
8. Domain, Hosting & Access
Clients are responsible for purchasing their own domain and hosting (we can assist in setup).
Websites are built using WordPress or Shopify depending on needs. Login details, backups, and admin access will be handed over after the project is complete and fully paid for.
9. Ownership & Copyright
Once full payment is received:
You own the website design and content you’ve provided.
Web Guidance may showcase completed work in our portfolio unless otherwise requested.
Custom content created by Web Guidance (e.g., graphics, templates) may not be resold or reused without permission.
10. Support & Maintenance
Each package includes limited post-launch support:
Starter: 7-day support
Growth: 30-day support
Business: 3-month support
Further support or website management is available through separate packages.
11. Cancellations & Refunds
You can cancel before work begins for a full refund.
Once work has started:
A 30-day satisfaction guarantee applies to paid services. If you are not satisfied, you may request a full refund within 30 days of delivery.
After 30 days or project sign-off, refunds may no longer be available.
We believe in fair, honest service and aim to ensure all clients are happy with the outcome.
12. Liability Disclaimer
Web Guidance is not liable for:
Third-party services (e.g. hosting, domains)
Downtime or technical issues outside our control
Loss of earnings or traffic due to website changes
All advice provided is general guidance and may not guarantee results.
13. Privacy & Data Protection
Your data is protected under UK GDPR. Please read our Privacy Policy for full details on how we handle personal information, cookies, and marketing.
14. Changes to Terms
These Terms may be updated from time to time. Continued use of our services after changes means you agree to the updated terms.
15. Questions?
We’re here to help.
📧 Email: info@webguidance.co.uk
💬 Chat: WhatsApp link on our website