1. Introduction

Web Guidance (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect personal information when you use our website, purchase our services, or interact with us.

By using our services, you agree to this Privacy Policy.

2. Who We Are

Web Guidance
Email: info@webguidance.co.uk
Website: www.webguidance.co.uk

We are a UK-based web design and hosting company providing website builds, hosting, and digital support services.

We act as:

• Data Controller when managing your personal data (e.g. account details, contact info, payments).

• Data Processor when handling your customers’ data through hosting, plugins, or integrations (you remain the Controller in this case).

3. Information We Collect

We may collect the following information:

a) Information you provide directly:

• Name, business name, contact details (email, phone).

• Payment information (processed securely via Stripe).

• Content and assets you supply for your website (logos, images, text).

b) Information collected automatically:

• Website usage data (via Google Analytics 4 and Search Console).

• Cookies (managed via CookieYes).

• IP address, device, and browser type.

c) Information from third parties:

• Payment confirmation from Stripe.

• Social media interactions (Facebook, Instagram).

4. How We Use Your Data

We use your data to:

• Provide and deliver our services (website builds, hosting, subscriptions).

• Process payments via Stripe.

• Respond to enquiries and provide support.

• Manage your account, billing, and subscriptions.

• Monitor website performance and improve services (analytics, troubleshooting).

• Comply with legal obligations (invoicing, tax, accounting).

We do not sell or share your personal data with third parties for marketing.

5. Cookies

We use cookies for:

• Essential site functionality (login, security).

• Analytics (Google Analytics 4).

• Payment processing (Stripe).

You can manage consent through the CookieYes banner on our site. Full details are available in our Cookie Policy (automatically generated by CookieYes).

6. Data Sharing & Third Parties

We may share your personal data with trusted providers where necessary to deliver our services:

• Stripe (payments).

• Google (Analytics, Search Console).

• Hosting provider (server infrastructure, security, backups).

• CookieYes (cookie consent management).

These providers act as Data Processors under GDPR and are bound by their own data protection obligations.

7. Data Retention

• Client account data is kept while you are an active customer.

• Inactive account data may be retained for up to 6 years (to comply with UK tax and accounting laws).

• Website backups and hosting data are deleted within 90 days of cancellation.

8. Your Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your data (unless required by law).

• Restrict or object to processing.

• Request transfer of your data to another provider.

To exercise these rights, contact us at info@webguidance.co.uk.

9. Data Security

We take reasonable technical and organisational measures to protect personal data, including:

• Encrypted hosting and SSL security.

• Regular software updates and monitoring.

• Limited access to client accounts and data.

However, no system is 100% secure. You are responsible for keeping your login credentials safe.

10. International Data Transfers

Some third-party providers (e.g. Stripe, Google) may store data outside the UK/EEA. Where this occurs, transfers are protected under UK adequacy decisions or standard contractual clauses.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Web Guidance
Email: info@webguidance.co.uk

If you are not satisfied, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.