Privacy Policy

Last updated: May 2025

Web Guidance respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or communicate with us.

By using webguidance.co.uk, you agree to the practices outlined below.

1. Who We Are

Web Guidance is a UK-based business providing website creation, digital tools, and ongoing support for individuals and small businesses.

Business contact email: info@webguidance.co.uk
WhatsApp contact (business chat): Available via website chat link

2. Information We Collect

We may collect and store the following information:

When you contact us or use our services:

Full name
Email address
Phone number (optional)
Business information (shared via forms)
Service/package interest

Automatically collected (via cookies and tools):

IP address
Device type and browser
Pages visited and time spent
Referral sources

Through third-party tools:

Google Analytics
Facebook Pixel
Fluent Forms (for contact, enquiry, or newsletter opt-in)

We do not knowingly collect data from individuals under 16.

3. How We Use Your Information

We use your data to:

Respond to enquiries
Provide and personalise services
Manage bookings or service agreements
Send newsletters (only if you opt-in)
Improve our website using analytics
Monitor ad performance (Google/Facebook ads)

We may also contact you via WhatsApp, email, or phone to follow up on enquiries.

4. Cookies & Tracking Tools

We use cookies to:

Improve website functionality
Measure visitor engagement
Run targeted advertising (Google, Meta)

You can disable cookies in your browser settings at any time.

5. Newsletter & Marketing

If you opt in to our newsletter, we’ll send occasional updates about new services, blog posts, and tips. You can unsubscribe at any time via the link in each email or by contacting us.

6. Affiliate Links

Some blog posts may include affiliate links. If you click and purchase through them, we may receive a small commission at no extra cost to you. We only recommend services we trust and/or use ourselves.

7. Who We Share Your Data With

We do not sell your personal data.
We may securely share it with trusted platforms that help us operate, such as:

Hosting providers (WordPress, server host)
Google (Analytics, Workspace)
Meta (for Facebook/Instagram ad tracking)
Newsletter or email systems (linked to Fluent Forms)
WhatsApp (as communication tool)

8. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent (e.g. unsubscribe from emails)
Request a copy of your data
File a complaint with the ICO (Information Commissioner’s Office)

To make a request, email: info@webguidance.co.uk

9. How We Protect Your Information

We use:

Secure website encryption (HTTPS)
Secure form handling via Fluent Forms
Access control (only authorised admin can access data)
Regular software/plugin updates

10. How Long We Keep Your Data

We retain your data only as long as necessary:

To deliver services
To meet legal or tax obligations
For analytics (retained anonymously where possible)

You can request deletion of your data at any time.

11. Pricing and Packages

Our services are offered via three packages: Starter, Growth, and Business. Prices may change from time to time. Updated pricing will always be reflected on our Services page or shared during consultation.

12. Policy Updates

We may update this Privacy Policy if laws change or our services evolve. The latest version will always be posted here.

Last revision: 20 May 2025